One of the unknowns that many users cannot solve is the message that appears on certain occasions, which says the following ” Your phone does not meet software standards.” This error can be caused by different aspects that we will detail later. In addition, when suffering this error, we will have a series of negative consequences when using our mobile device, for example, when trying to pay with the terminal.
Therefore, we must pay close attention if our phone really complies with this software standard. However, we will help you to know carefully if you have it or not. In addition, and luckily for many, depending on what caused this message, we can solve it or not.
Check that your mobile has the software standards
One of the most common errors that lead to this error on Android mobile devices is once we have configured Google Pay and added a card. Basically, when you try to pay, it will warn you that, by not complying with software standards, it is impossible to pay, for example, in any store with your terminal. Therefore, you should check the following aspects one by one.
The first step will be to verify that the software on your mobile device is Play Protect certified. The truth is that when we buy a new mobile from a brand with an important reputation, normally, we do not usually worry about something as basic as the fact that it includes Google Play Services. That is, the services that ensure that we can install any application in a normal and current way through your store.
However, if we buy a mobile whose manufacturer is not validated by Google, we may have to install the Play Store by additional flashing the G Apps. But, following the policy change by the company a few years ago this has gotten much more difficult.
Fortunately, we can get to know if our Android terminal is really certified or not in a very simple way. If you have not done with it yet, fortunately you have time to check it among its specifications. In the event that you have already purchased it, it can be easily checked from the mobile device itself. Therefore, in order to review this, we will have to follow the following steps:
- Enter the Google Play Store and click on the three stripes in the upper left to display the menu.
- Access its settings and look for the information section.
- Check at the end of everything within Play Protect Certification. Right there it will inform you if you have a certified device or not.
You can also find out without having to go to your store directly. Basically, because the company made available to users a complete list of all the mobiles they had accepted. So, you will have to know the exact model of your terminal by accessing Settings> About phone or Phone information. In this menu, you will have to look at the exact name of the smartphone.
Another reason that can lead us to this message is because, supposedly, we have modified our terminal. Although on many occasions we have not touched anything on the terminal as such. However, make sure it meets security standards. More than anything because it is possible that Google Pay or other apps will not work again for the following reasons:
- Your mobile runs versions for Android developers.
- It has been rooted or has a custom ROM or factory modified software installed. Therefore, and due to the risks that this poses to security, Google Pay cannot run on these phones, as well as different apps.
- Your terminal has an unlocked bootloader.
Problems with not having the software standards
Unfortunately, to solve these problems, in order to make the terrible flaw in the software standards of our mobile device disappear, there will only be one possible solution that we will comment on and explain later. Of course, in the event that it is because of the Play Protect certification or a root in the terminal, it will not do any good.
There are different consequences of having a mobile with any of the above characteristics. One of the most negative aspects that we may have to face is that they will not be able to count on future updates for their Android operating system, as would happen with their apps. In addition to the problem of not being able to make use of the mobile’s NFC.
Therefore, when installing a custom ROM, we must not only take into account the fact that we are going to get a higher version of Android, but the rest of the problems that may arise. That is, if you have a ROM, forget about official OTAs from the manufacturer of your smartphone, not even security patches, or updates that add new apps.
This is because smartphone manufacturers, Google and the different multimedia services do not want us to have a rooted phone in our hands. Therefore, they directly block their apps, thus preventing piracy and also improving Android security.
Fix it with a factory reset
It is the moment of truth, as we said there is only one possible solution for our terminal to once again comply with software standards. Taking as an exception both the lack of the Play Protect certificate and the fact that we have the mobile rooted. To do this, we must carry out a factory reset of our smartphone.
Best of all, we can do it from the Android device itself. We will only have to access the Settings menu, and within the same menu we will have to look for the Backup section. Once we have gotten there, we will have to enter and search among the different possible options that it offers us. Although we will be interested in Resetting the terminal settings.
By clicking on this option, the device will ask us for our usual password before executing said action for security reasons. Therefore, after entering this password, it will be necessary to confirm by clicking on Reset factory value. At that moment, it will begin to carry out this action, so everything it has stored will be eliminated from the terminal’s memory.
Also, keep in mind that the factory reset affects only the internal memory of the device. So, if we have a microSD card, it will not end up being erased. Even this same process is what we should carry out when, for example, we want to sell our mobile.
When it is finished, the mobile device will have to be reconfigured and, therefore, we will also have to try to pay with the terminal in any store. In the event that this message appears when trying to download an app, you will have to try your luck again. However, we should not have any problems in the future after restoring the factory settings of the smartphone.